FAQ
About camera's system software update
Can't connect to camera (error messages)
- A message is displayed: [Bluetooth connection with the camera could not be established.]
- A message is displayed: [Bluetooth connection with the camera has been discontinued.]
- A message is displayed: [Unpair on both the camera and your smartphone, and then reconnect.]
- [The device is already connected to a smartphone.] is displayed on the camera, but it is not actually connected.
- A message on the camera indicates that it is connected, but a message on the smartphone indicates that connection has failed.
Camera problems after Bluetooth pairing
- [Could not establish Wi-Fi connection with your camera.] is displayed when I try to start image transfer or remote shooting.
- The message [Could not switch the smartphone's Wi-Fi network to the camera.] is displayed.
- Connection is unstable. Sometimes I can't connect, and sometimes transfers are slow.
Can't connect to camera (other than error messages)
Cloud storage plans
Network streaming
About uploading images directly from the camera to the cloud
- The process does not transition to the next screen during operations to link the camera with the cloud.
- [An error occurred in the camera.] is displayed on the smartphone and [Correctly set the area/date and time.] is displayed on the camera during operations to link the camera with the cloud.
- [Make sure the camera is connected to the Internet and try again.] is displayed on the smartphone.
- Uploading from the camera to the cloud does not start.
- Uploading from the camera to the cloud pauses midway through the process.
- Uploading starts at other times than when performing operations to upload to the cloud.
- The camera becomes hot and the power turns off when continuously uploading images from the camera to the cloud for a long time.
External cloud services
About the Discover
- When I try to post to Discover, a message is displayed saying that it contains inappropriate images.
- When I try to submit a Project on iPhone/iPad, no message indicating completion is displayed and the screen for entering project information reappears.
- When I try to browse Discover on iPhone/iPad, I can't display or play videos.
About the Sony account
Others
- What are the differences between Creators' App, Creators' Cloud, and Creators' Cloud Web?
- What are the differences between Creators' App, Imaging Edge Mobile Plus, and Imaging Edge Mobile? Which app should I use?
- I cannot browse images imported using Imaging Edge Mobile in Creators' App.
- I am using a camera that Creators' App does not support. How can I upload images to the cloud?
- What are Motion Photos?
- When using an iPhone/iPad, a message appears saying that Creators' App is looking to find and connect to devices on the local network.
- The same camera is listed twice among the registered Bluetooth devices in [Settings] for the smartphone OS.
- (Android) Notifications such as [Ready to find camera] keep being displayed on the smartphone.
- Available services vary by country or region.